Frequently Asked Questions
Everything you need to know about our premium home textiles and decor.
What materials do you use for your bedding and linens?
At Cotton & Twine, we prioritize natural fibers. Most of our collections are crafted from 100% organic cotton, premium Belgian linen, or eco-friendly bamboo blends to ensure both comfort and durability.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for home decor items?
We offer a 30-day return window for all unused and unwashed items in their original packaging. Please note that for hygiene reasons, pillows and duvets can only be returned if the vacuum seal is intact.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the United Kingdom. Shipping rates and delivery times vary by destination and will be calculated at checkout.
How should I care for my Cotton & Twine textiles?
To maintain the longevity of your items, we recommend machine washing on a cold, gentle cycle with mild detergent and tumble drying on low. Detailed care instructions are included on the label of every product.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can change or cancel your order within 2 hours of placement by contacting our customer support team at [email protected].